Healthcare providers can breathe a sigh of relief as the Social Health Authority (SHA) has extended the deadline for completing the contracting process for the 2026–2029 cycle by 14 days. Now, those who haven’t finalized their contracts have until October 14, 2026, to do so.
Providers and facilities aiming to continue serving SHA beneficiaries had until September 30 to apply for new contracts. During this extension period, SHA assures that all facilities will continue operating under their existing contracts.
It’s important to note that the existing contracts will lapse after the 14-day extension, and no further extensions will be available. Providers will receive an extension to the HCP contract ending September 30, 2026, allowing them to utilize the additional time via the e-contracting platform.
To ensure seamless service for SHA beneficiaries, providers must confirm their acceptance, sign, and return the agreement within three days.
For those who choose not to accept the extension, it’s essential to coordinate with their SHA county managers to arrange the transfer of patients receiving ongoing care to contracted providers, ensuring continuity of treatment.
To assist providers in completing their contracting process for the 2026-2029 cycle, SHA will host dedicated HAKIKA contracting clinics in every county starting Monday, October 5, 2026, at the respective SHA County Offices.
Details about the HAKIKA Clinics Schedule and provider requirements will be available on the SHA website. Facilities with all necessary documents are encouraged to proceed and complete the contracting process without delay.
The new HAKIKA framework, launched alongside an electronic contracting platform on September 18, aims to enhance collaboration between SHA and healthcare providers. It focuses on transparency, predictable payments, and clearly defined contractual obligations, building on the successful completion of the 2024–2026 contracting cycle.
HAKIKA addresses provider concerns regarding tariffs, claims processing, payment delays, pre-authorisation, system reliability, and empanelment. It also clarifies terms related to benefits, reimbursement, quality standards, and dispute resolution.
With the E-Contracting Platform, healthcare providers can easily submit applications, upload documents, verify licenses, execute contracts, and track their progress digitally.
