Bars and restaurants can now effortlessly track transactions in real-time, thanks to the innovative commerce platform developed by Pesapal and Drift Consult. This comprehensive solution integrates order management, kitchen workflows, inventory control, billing, and payments into a single, cohesive system.
Designed to expedite the adoption of digital payments within the hospitality sector, this platform incorporates key operational components into a continuous, data-driven workflow. As restaurants and bars broaden their services across dine-in, delivery, and digital channels, many still depend on fragmented tools for point-of-sale, online ordering, kitchen operations, and payment processing.
Such fragmentation often results in delayed orders, manual reconciliation challenges, inventory inaccuracies, billing errors, and margin loss.
Developed by Drift Consult and enhanced with Pesapal’s payment infrastructure, Rack Hospitality empowers restaurants to capture orders from both dine-in and online channels seamlessly. It automatically directs orders to the kitchen display system, generates and retrieves bills instantaneously, prints receipts effortlessly, tracks ingredient-level inventory in real-time, and reconciles payments within a unified reporting framework.
By integrating payments directly into operational workflows, Rack Hospitality diminishes cash dependency, enhances digital transaction capture, and provides operators with real-time visibility into settlements across all service channels.
For bars, Rack Hospitality optimizes front-of-house operations by enabling staff to post bills in real-time, accurately split bills, retrieve tabs instantly, and print final bills without switching systems. This significantly boosts service speed and billing accuracy during peak hours.
By centralizing operations and payments, Rack Hospitality minimizes manual handoffs between systems, providing operators with a single source of operational and financial truth. This integration fosters a unified data environment that supports structured transaction reporting, enhancing forecasting, margin management, and access to financial services.
“Restaurants have digitized customer touchpoints, but the underlying systems often remain fragmented,” remarked Ferdinand Eloto, Co-Founder of Drift Consult. “Rack integrates ordering, kitchen management, inventory, billing, and payments into a seamless workflow,” he added.
For Pesapal, this partnership signifies a strategic move beyond standalone payments to vertical commerce solutions tailored for rapidly growing hospitality businesses. The hospitality sector represents one of Kenya’s fastest-growing SME verticals, demonstrating a rising demand for mobile-first payments, real-time reporting, and integrated merchant infrastructure.
“Today’s hospitality businesses require complete operational visibility, not disjointed systems. By embedding payments directly into Rack Hospitality, we close reconciliation gaps and enhance efficiency from order to settlement,” stated Agosta Liko, Founder of Pesapal.
As Kenya’s digital economy continues to evolve, integrated merchant infrastructure is becoming essential for accommodating higher transaction volumes and promoting SME digitization. Rack Hospitality is designed to operate seamlessly within Kenya’s mobile-first payments ecosystem, enabling hospitality operators to capture and reconcile transactions effortlessly across digital platforms.
Having already undergone testing in live bar and restaurant settings, Rack Hospitality is now being rolled out more extensively among qualifying partners. As hybrid hospitality models gain traction, the integration of payments and operations is emerging as a significant competitive edge. This partnership reinforces Pesapal’s position as a comprehensive commerce partner for bars and restaurants.
Since its inception in 2009, Pesapal has led the charge in digital payment solutions across Africa, empowering countless businesses to accept mobile and card payments while providing complementary tools for ticketing, reservations, reporting, APIs, and more.
Rack Hospitality is now accessible to bar and restaurant operators throughout the region.
