Safaricom has addressed a customer’s claim about losing money while trying to buy internet bundles through the Bundles Mwitu program.
The customer, known as Boychild 001 on X, reached out to Safaricom Care, asking for help regarding an M-PESA till number he alleged was being used to scam customers. He reported that the till was accepting payments but failing to deliver the promised data bundles.
“This till is scamming people without providing any data,” he posted, tagging Safaricom for assistance.
In response, Safaricom expressed regret over the situation and encouraged the customer to share details privately for further investigation. They requested his phone number, registered name, and transaction details via direct message.
“Good evening, Boychild001. We’re sorry about this. Please DM bit.ly/2LNte your phone number, registered name, and M-PESA transaction for us to investigate,” said Safaricom Care.
Later, the company assured the customer that their team would look into the matter and provide updates within seven days. “Kelvin, let us investigate and get back to you within seven days,” they stated.
While Safaricom’s response indicates that the complaint is under review, the company has not publicly confirmed any fraudulent activity.
This incident underscores the need for customers to verify payment details before sending money for internet bundles through third-party platforms. If you suspect fraudulent transactions, reach out to Safaricom’s official customer care with your M-PESA transaction details for support.
In addition, Safaricom recently cautioned Kenyans against purchasing unauthorized internet packages known as ‘Bundles Mwitu,’ as some subscribers have been using these offers to access mobile data without settling their Okoa Jahazi debts.
Under Safaricom’s standard data purchase system, customers with Okoa Jahazi advances usually need to clear their debts before buying regular data bundles. However, some are opting for Bundles Mwitu, allowing them to purchase internet packages while leaving outstanding Okoa Jahazi balances unpaid.
